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Pricing and Billing
Do I have to pay sales tax?
  All prices and charges on countryrosesoap.ca are in Canadian dollars. We are required to charge our Canadian customers the federal tax rate for the province that the order is being shipped to, GST or HST, and with orders shipping to British Columbia we are also required to charge PST.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Every order will include a copy of the invoice but if an additional copy is required please contact customer service to receive one by e-mail or Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
I've made a return. When will my credit appear on my account?
  If you have submitted an authorized return of goods, a credit will be issued 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged in Canadian dollars when your order is placed. We generally ship orders the same day or next day, excepting for orders placed on weekends or holidays where we will ship them on the next business day.